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    Shipping and Returns

    Shipping

    If your delivery country isn't shown in the shopping basket, please email ca.distribution@caneadam.co.uk for a carriage quote. Delivery will normally be within four working days from order to mainland UK. For other destinations delivery will normally be between five and ten working days but this cannot be guaranteed. If any products are out of stock you will be notified at the earliest opportunity. Delivery will normally be by post or courier. All products must be paid for prior to or on delivery. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, this should be notified to Cane Adam by you with full particulars within three working days of delivery. We cannot be financially liable for delay in delivering the products, however arising. 

    Stock Symbols

    Stock status symbols used on this site 

         

    Available for special order - this item is not currently kept in any of our branches, we would order this item in directly from the supplier when required.

    Stock available - this item is currenty in stock at one of our branches or is in our warehouse, please check and reserve stock by phoning your local branch first before making a special journey.

    Discontniued stock - any item with ** at the end of the title indicates that this item is discontinued and we hold limited stock.

    Delivery Outside UK Mainland

    Delivery outside the UK Mainland including the Scottish Highlands are subject to extra delivery costs and longer delivery times. We would be happy to offer a quotation email ca.distribution@caneadam.co.uk

    Satisfaction Guarantee and Returns

    If you are not completely satisfied with a product you receive or if the product is defective in any way, then you can return to us within 28 days of receipt for a replacement or full refund.

    Products must be returned to us in the same condition as dispatched and in the original packaging with a copy of the invoice enclosed. Please also include an explanation as to why the product has been returned and if you would prefer a refund or replacement.

    We recommend that you return items to us using a tracked postal service as we cannot be held responsible for products that do not make it back to us. Please note that we cannot refund any postal costs unless the item is faulty. Refunds will be issued within 3-5 working days of the goods being received back.

    This does not affect your statutory rights.

    Returns address:
    Cane Adam Ltd, Web Returns Department, Albany House, Woodbridge Meadows, Guildford, Surrey, GU1 1BA